By John Worthington, Transformation Consultant, VMware, Inc.
I’m one of the new guys. A Transformation Consultant. Almost 35 years in IT, ITIL Expert, CISA, PMP and over ten years in the IT service management space (blah, blah, blah). In truth as far as VMware’s concerned I’ve yet to even START. J So rather than giving you answers I’ll be asking some questions, before I really begin my journey here and also before the end of the innocence that’s normal to new guys like me.